HERE TO HELP
旅程遇到问题?
关于联机、账号或游玩体验,这里有常见问题的解答。也欢迎把建议告诉我们。
帮助与反馈 · SUPPORT
pilotlee@foxmail.com来信可附 App 版本、设备型号、系统版本、问题发生时间和操作步骤。请遮住截图中的私人信息,不要发送密码、验证链接或密码重设链接。
常见问题
怎么和朋友一起玩?
选择「邀请搭档,一起出发」创建房间,把邀请链接或六位房间码交给朋友。另一位点「加入搭档」,输入房间码。两个人都准备后即可出发。在线双人模式需要两台设备和网络;同一浏览器的两个标签页共用会话,不能当作两名玩家。
一个人可以玩吗?
可以。选择单人体验,轮流切换火花和水滴,依次操作机关。另一位角色会原地等候,没有自动代玩的搭档。App 内的「离线练习」使用安装包中的游戏资源;联机、登录和账号记录需要网络。
手机上怎样操作?
左手控制左右移动,右手跳跃或使用能力。移动与跳跃可以同时操作,左侧方向区按住后可滑动换向。火花点灯融冰,水滴滋养藤蔓、启动升降台。两人一起到出口才能进入下一章,掉落后会快速重生。
断线、退出以后能继续吗?
短暂断线会暂停旅程,通常有两分钟回连宽限。长时间断线、房间到期或服务器重启会结束当局。「我的旅程」保存的是游玩记录,不是继续存档;暂不支持关闭游戏后换设备接着玩。
验证邮件或找回密码邮件怎么用?
注册不会自动发信。登录后可在账号页申请验证;忘记密码时从登录页申请重设。邮件来自 no-reply@notify.lipeilong.cn,操作链接以 https://biesatang.lipeilong.cn 开头。验证链接有效期 30 分钟,重设链接 15 分钟,均只能使用一次。请打开最新一封邮件;未收到时检查垃圾邮件文件夹,稍后再申请。重设密码会使其他旧登录失效,保留游玩记录。
怎样永久删除账号?
登录后点首页昵称,进入账号面板,选择「永久删除账号」。重新输入当前密码,并输入「永久删除」确认后提交。账号、登录会话、邮件令牌、个人成绩、逐局记录及章节足迹会从在线数据库删除,所有设备退出,正在进行的联机旅程结束。搭档保留自己的记录,你的昵称替换为「已注销的同行者」。删除不可恢复;卸载 App 或退出登录不会删除服务器账号。忘记密码可先从登录页申请重设。
发现不合适的昵称或异常行为怎么办?
可以退出当前房间,并通过上方支持邮箱反馈发生时间、房间信息和问题描述。不要提交其他玩家的邮箱或密码;请仅提供处理问题所需的信息。服务处理和数据保留见隐私说明。
Help & Support
Contact pilotlee@foxmail.com. Include your app version, device, iOS version and steps to reproduce the issue. Never send a password or an email action link.
Playing together and practicing alone
Create a room and share its invitation link or six-character code. Your friend joins from a separate device; both players ready up. Online co-op needs internet access. Solo practice lets you switch between Spark and Droplet, with no automatic partner. The app's offline practice uses bundled resources; accounts and online play need internet access.
Controls and reconnecting
Move with the left controls; jump and activate abilities with the right. Spark lights lamps and melts ice; Droplet grows vines and operates lifts. Reach the exit together. A brief disconnection pauses play and normally allows two minutes to reconnect. Journey history is not a cross-device continue-save feature.
Account email
Request verification after signing in, or use password recovery on the sign-in page. Messages come from no-reply@notify.lipeilong.cn and link to https://biesatang.lipeilong.cn. Verification links expire after 30 minutes; reset links after 15 minutes. Both are single-use. Check your spam folder and use the latest message. Resetting a password ends older sessions but preserves your game records.
Deleting your account
Sign in, tap your nickname, and choose “永久删除账号” (permanently delete account). Enter your current password and the confirmation text “永久删除”, then submit. Your account, sessions, email tokens and personal game records are deleted from the live database. All devices are signed out and your active co-op run ends. Your partner keeps their own records, with your nickname replaced by an anonymous label. This cannot be undone. Uninstalling or signing out does not delete the server account. If needed, recover your password first.
Reporting a problem
Leave a room if needed and email support with the relevant time, room details and a brief description. Share only what is needed to handle the issue. See our privacy notice for data handling.